Shipping and Returns Policy

Shipping Fee

For orders delivered to an Australian address:

  1. Flat rate of $16.50 or FREE on all orders over $250
  2. Free local pick up is also available for customers in the Gold Coast region


Where the order is to be delivered to an Australian address via Standard Shipping, East Coast Dental Services (ECDS) will use reasonable endeavors to process this order within 1 working day (Monday – Friday, excluding official public holidays) from the date the order was submitted by you.

Prices and Payment

All prices on the website are in Australian dollars and are inclusive of GST. Prices are subject to change without notice.

The amount payable to ECDS for an Order (Order Amount) will be the total of the following amounts:

  1. The sum of the price of each Product ordered as indicated on the website at the time of submitting the Order (Product Subtotal)
  2. The cost of delivery determined in accordance with Delivery stated above
  3. Discount Codes relevant to current Promotions advertised by ECDS

You must pay the Order Amount via PayPal at the time of submitting the Order. ECDS PayPal account accepts Visa, MasterCard, or American Express.

Refunds and Returns

Only items purchased on the ECDS website can be returned to ECDS for refund or exchange. Items purchased from other retailers or elsewhere must be returned to their original point of purchase.

Should you make an error when ordering online, ECDS will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

International Orders

ECDS do not supply Orders Internationally.

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